Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi Spotify Community,
I'm now at my wits end. I have downloaded the mobile App - and deleted and redownloaded it MANY times (plus have restarted my phone, and all the other nonsense solutions that techies generally suggest) - but music just will NOT play on my Spotify App on my iPhone. I am based in Taiwan. The App worked great for the first week (trial period) but now I just absolutely cannot get it to work. I even deleted the app off my Macbook so there it is only active on 1 device - my phone (despite what I have read seeming to indicate that it's okay to run it across 3 devices in the free version, but hey! I'm just trying anything!) I had serious issues just even trying to log in to the App, and thought once I succeeded with that, I'd be on the home straight. But nope - no music! With this many issues just trying to use the free version, I am very skeptical about throwing money at it and upgrading to Premium. Any advice on how to get music to play!? Thanks!
Solved! Go to Solution.
Hey Laura_Jane0! Thanks for reaching out!
Sounds weird! Playing music with Spotify Free is a bit different than with Premium. On Spotify Free you'll have to tap the big Shuffle Play button to play music.
Let me know when this issue happens again and I can take a look backstage. 🙂
Have a nice day and keep rockin'! 😄
Swanny, sincere apologies... NY's cleaning out inbox and I see that I didn't ever respond to your final message, sorry! Thanks for looking into the issue for us. Perhaps it is just an iPhone issue in Taiwan for the free streaming as I have a friend on Android who is able to free stream on his phone. Anyway, here's hoping the issue might get fixed this year 🙂 Even if not, really appreciate your efforts of looking into the matter! Thank you so much! And happy 2017!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…