iPhone App does not open_August 19th 2013

[fcyyong]

My iPhone app has not been working since the 16th.  Sometimes, it would just crash.  It was working up until then, not sure why.

I have to carry my iPad around in order to listen to my music.

Anyone else experiencing the same problem?

I'm a Premium member.

[MichaelJerzak]

what kind of iPhone do you own and was iOS is it?

[fcyyong]

iPhone 4 & the latest iOS 6.1.3.

I swear it was working until Saturday.  I tried deleting the app & reinstalling.  Nothing works.

[MichaelJerzak]

If possible can you log out and then log back into the app?

[Peter__]

Also worth trying a full device restart by holding the home and lock buttons together for 10 seconds until the apple logo appears on screen and then trying again. 

Peter

[jonrock1]

I have the same problem on a 4s, IOS 6.1.3, Spotify 0.7.2. App opens to a white screen with a black border on top then crashes witihin a few seconds or less. Recent premium subscriber, I've only used the app a few times, I don't have any saved playlists that I know of.

Description

Crashes on startuo

A more detailed description, using numbered steps

1. Reinstalled app several times, various methods

2. Synced to itunes

3. Soft Reset

4. Uninstalled apps to free up memory

5. Searched the web and community forums for hours

6. and finally, posted here

What I expected to happen

The app to open then work

What actually happened

Crashes at startup

My iPad/iPhone model

 iPhone 4S, 

Device’s Operating System

6.1.3

Is your device jailbroken?

No

Approximately how many playlists do you have?

none that I know of.

My mobile Spotify version

0.7.2

My desktop Spotify version (if applicable)

none

My provider and country

Verizon USA

My username

jonrock1

Do you have any screenshots you can attach to more clearly explain your issue?

No

=== END OF TEMPLATE ===

[jonrock1]

i put in a msg with support. They had me change region in settings->general->international and asked if I haa any cache clearing apps which I don't. Still didn't work for me. Then saw a post about Tunigo which is a free front-end app for Spotify premium and so far that's working for me.

[Mestapleton]

Same problem, iPhone 4S l, version 0.7.2. Opens up to white screen, reinstalled. Can't get anywhere. Stopped working Over this last weekend

[Peter__]

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@Mestapleton wrote:
Same problem, iPhone 4S l, version 0.7.2. Opens up to white screen, reinstalled. Can't get anywhere. Stopped working Over this last weekend

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Hey @Mestapleton 🙂

Can you try the region change work around in this bugs post and see if that makes any difference? 

Peter