iPhone can't find music, iMac does.

Reply
Highlighted

iPhone can't find music, iMac does.

Newbie

Strange problem.

 

I created a play list on my iPhone some days ago.

Yesterday, I played the list via my Sonos app and some songs were grayed out.

When I looked in my Spotfy iPhone app, those songs are gone.

And when i try to find those songs again with the search engine, I can't find them.

Then I did the same search on my iMac (same accout), and there I can find the songs.

Will post a screenshot from iPhone and iMac when doing the same search.

searching "shirts", on iPhone the song "Laugh and walk away" can't be found.

 

 

iMac.png
iPhone.jpg
1 Reply
Highlighted

Re: iPhone can't find music, iMac does.

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Please make sure the Mac is on macOS mojave 10.14 and the iPhone on iOS 12.0.1

 

Does this happen if you try it with another Spotify account on your phone or with another network connection? 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS