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ios app won’t play certain artist

ios app won’t play certain artist

 

Plan

premium

Country

US

Device

iPhone 11

Operating System

iOS 17.4.1

 

My Question or Issue

spotify won’t play any songs by a specific artist, when i try from their page or within a playlist. i get no error message message on mobile, on desktop it just says “spotify can not play artist at this time” and can not add them to queue. 

i was able to play songs by them earlier this morning (about 6 hours ago) 

 

i have checked - i do NOT have this artist blocked on mobile or desktop or ipad. i have uninstalled and reinstalled the app and restarted my phone. 

 

the only answers i seem to be able to find are that the artist must be blocked, but again, i checked that and they are not blocked on any of my devices. 

 

logging in/out initially worked, but now it’s back to not playing the artist at all. 

 

Reply
1 Reply

Hey, there @MakahBehr! Thanks for posting here in the Community! 

 

We understand that you already reinstalled the app, but I'd like to suggest these steps here:

 

  • Clear the app's cache from Settings > Storage
  • Perform a clean reinstall of the Spotify app.
  • Check if you can play the artist from a different device or the Web Player.

If these steps don't help, can you send us a screenshot of the error message you're getting when trying to play the artist? 

Please keep me in the loop

/Mateus

MateusMSpotify Star
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