iphone mobile app background 3G data usage

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iphone mobile app background 3G data usage

michaeldresser
Music Fan

Hi

Can anyone confirm when the iphone spotify mobile app runs in the background (even when it is on pause) whether it still keeps on using up data? I've been seeing some alarmingly fast usage on my data limits recently and, having seen loads of complaints about this problem on android I'm starting to wonder whether it's the same on iphone?

 

I've googled and googled but can't find anything about this other than for android...any other iphone users know if this is an issue? (Apols if this has been dealt with in another thread, I couldn't find anything in this forum on a search)

21 Replies

Re: iphone mobile app background 3G data usage

maskintoojay
Casual Listener

hi

 

i too have experienced the exact same thing. i have a 2gb limit on my plan which i have never used fully in the 2 years ive had my plan. i bought spotify in july 2012 and had kept my eye on the usage all month, all was well.. after buying premium and then saving a few playlists for offline mode, my data limit was over its limit  by $200 in the first 8 days of august..!

 

ive used a data recording app so far on my iphone 4 and i can see that i get a giant surge of usage when i use spotify now, whereas this didnt happen to me when i first began my subscription in july. i even get a surge of usage when its in offline mode.

 

eg, one song played, not on my playlist (3.45minutes) = 4MB. this is quite insane usage.

 

on a trip in my car, i also used spotify to search and play songs not on my phone. the total usage for the hours drive was over 150MB!!

 

to be safe, ive turned off my sync over 2g/3g button. and im keeping constant check of my usage. plus i turn spotify off when im not using it... but the thing is.. i shouldnt have to do all this constant checking for an app!!

Re: iphone mobile app background 3G data usage

touaregberbere
Regular

Hi, i think i have the same problem since few weeks. When my iphone play tracks downloaded, the 3G is runing. Before this last version, it was possible in the setup to put off/on the sync 2G/3G. Now, this button is disapeared. Maybe it's the problem. I think many many peoples must have the same problem. Please SPOTIFY, take care and give us the good release.

Re: iphone mobile app background 3G data usage

Summa
Roadie
If you tap More > Settings > Music Quality > then scroll to the bottom, you should a toggle to enable sync over 2G/3G.

If you like using this then leave this on to sync tracks, but turn it off and set offline mode on when your out and about. This should solve things :)

Re: iphone mobile app background 3G data usage

touaregberbere
Regular
I think it’s wrong. All the tracks are downloaded on my iPhone. Even with SPOTIFY connexion and sync 2G/3G turned ON, i am sure that before one or two months, it was playing music without data connexion. But now it's exactly like a streaming data connexion on the 3G ! Don’t you think it’s really a new and young bug

Re: iphone mobile app background 3G data usage

maskintoojay
Casual Listener
In response to some of your messages (thanks btw).
I have had sync over 2g/3G off since I've noticed it sucking from my data usage. The same effect is happening. And over wifi too.

I pulled out all the stops and tested it accurately today. I monitored my phones wifi data usage with a data counter app today for thirty minutes. I left the phone alone and The spotify app was fully closed Down on my phone.
In thirty minutes, 50.4mb was used . I tested my phone again by fully deleting spotify from my phone, leaving no trace of it at all. After testing the data usage again for another 30 minutes, only 21.4 mb of data was recorded..

That's over twice the data saved if I didn't have spotify installed on my phone at all. I encourage more people to do this, it won't take long. You will see the results.

In summary. The spotify app is using data even when it's not open on my iPhone 4. More than twice it would if it were not installed at all.

To clarify, yes I'm in offline mode, and yes my sync over 2g/3G button is off

The more we talk about this the sooner it gets fixed guys. Please respond spotify..

Re: iphone mobile app background 3G data usage

Summa
Roadie
Ok, so am I right in saying that your phone consumes 21.4mb of data over 30 minutes - without Spotify installed? If that were the case, you'd be over your data limit within days! :S

If you are in the UK, and are on O2, are you aware of the mysterious midnight back up they do? It may explain a few things.

On the other hand, I find that completely unacceptable of an application to be consuming your data, when you have specifically toggled these options off. This needs to be addressed pretty urgently!

Have you tried resetting your phone etc mate, cause unfortunately I can't relate to this problem as my phone doesn't appear to be doing it. There is a template in a sticky on the iOS forum, in which you can submit a problem, perhaps fill that in with as much detail as possible so they can look into it?

Hope this helps mate.

Re: iphone mobile app background 3G data usage

touaregberbere
Regular
New test this morning : connexion Spotify is ON. Sync 2G/3G is OFF with the spotify button. Leastening playlist with only downloaded tracks. Exactly 20 minutes on bicycle to get the bread. Control when i am back at home : 6,9 mo of 3G data usage on ORANGE in France. Please Spotify, DO SOMETHING !

Re: iphone mobile app background 3G data usage

Summa
Roadie
Are you sure that it is the Spotify doing that, and not another app that uses your location services?

Just a thought.

Re: iphone mobile app background 3G data usage

touaregberbere
Regular

Yes. i had turn OFF all others applications. If SPOTIFY LTD look at my account (touaregberbere), is it not possible to see a increase of streaming ?

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