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issues with Kennwood excelon ddx594

issues with Kennwood excelon ddx594

i just purchased this stereo yesterday specifically because it has spotify capability, my issue is when i connect my iphone 6s plus with either the bluetooth/USB cable i am no longer able to control spotify threw my phone all that pops up is the spotify logo and i can not do anything in the app 

is this a common issue or is there something im suppose to do?

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