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ive not been upgraded?!?!

ive not been upgraded?!?!

Tuscaneer

i just upgraded my spotify but it hasn't gone onto premium yet, what do i do, or do i just have to wait? and responses welcome!

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3 Replies

adrianreza

Same here i upgraded but it still hasnt gone to premium

Taylor

Hi, and welcome to the community!

 

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

 

Anthony 🙂

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Carina

Hey guys and welcome to the community!

If nothing of the points that Anthony stated are true/working for you, I suggest reaching out to the official support team by using this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

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