lost all songs

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lost all songs

cmmcg76
Newbie

i lost everything. hundreds of songs after trying to log in like i do every day.

my password wasnt working.  i reset it and i have nothing saved.  it says i am a new user when i am a premium member for month.  a paying customer.

 

there is no customer service phone number at all.  this is very disappointing.

i better get a call back or an email soon.

 

 

1 Reply
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Re: lost all songs

Peter__
Community Legend

Is your account showing as premium on your online overview?

 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. The username of the account you have upgraded is shown in the email receipt/confirmation. You need to log in using that username unless it is a number in which case you need to log in using your Facebook details. 

 

If you can't find your account or you have subscribed on the incorrect account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

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