music stops

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music stops

zyyt
Casual Listener
i've been using spotify premium for a few months, everything was OK. but today app started freezing, and no sound was coming to my earplugs. and now when i try to listen from earplugs, i can hear music, but it stops when i lock my screen or return to main screen of my phone or any other app. i use an iphone 5 w/ ios 7 latest vers.
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Re: music stops

zyyt
Casual Listener
and as i tried now, it doesnt work w/o headphones at the background or on locked state ..

need urgent help
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Re: music stops

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

You may try to fix it by reinstalling Spotify. To do that, please follow the steps in the link below:
https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

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