offline lists not syncing

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offline lists not syncing

beccahick
Casual Listener

like many others, my offline playlists are suddenly not syncing on my phone. i've tried turning my phone off, closing the app, even uninstalling then reinstalling the app, closing the app on my computer to see if that was causing problems, etc. please help me fix it as for me this is the main reason I am paying for spotify

10 Replies

MichaelJerzak
Composer

Welcome to the Community beccahick! have you tried a quick logoff and then log back in?

beccahick
Casual Listener

yes.

MichaelJerzak
Composer

can you give me some information about your phone like iOS and what generation and such?

beccahick
Casual Listener

its an iphone 4, ios whatever iphone 4s have. i never update the thing

MichaelJerzak
Composer

well, Becca i would suggest you might want to update it. it might help solve your issue.

marsgorski
Casual Listener

I'm having the same problem. I have an iPhone 4, iOS 6.1.3. Any help would be appreciated!

realkrs
Newbie

all, I am having the same issues all the time. I discovered I cannot sync with some computers (firewall blocking?) It is syncing ith my provate Vaio, but on my corporate HP doesnt, I guess it has to do with either router or a computer firewall blocking it...

Joe
Community Legend

You probably need to speak to the system admin at work to sort this out.

marsgorski
Casual Listener

I do not have a problem with only certain computers as realkrs describes. I am having this problem with my personal computer regardless of whether I connect to the internet on campus, at home, or some other public connection.

 

When I first downloaded the app, it synced without a problem, syncing the one playlist I had set to access offline. However subsequent playlists I've created do not appear on the iOS app. It says "Connecting" at the top of the phone's screen but it stays that way and nothing happens.

 

 

Joe
Community Legend

What troubleshooting have you done so far? Maybe start with this post and see if it helps.

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