"An error occurred" since a month

[kikkodedo]

Hi I'm an italian guy, I have an iphone 4S and I cant use the spotify app. When I log in my name in the bottom left corner of the app doesnt appear, my id number does. Then when I try to search a song, or when I go to the playlist section, the app says "an error occurred". I tryed 2 times to uninstall-reboot iphone-reinstall the app but it still doesnt work, neither the creation of a new account worked it out. What could I do?

[MattSuda]

Since you have already tried all of the troubleshooting steps,

I suggest you contact support so they can help you. Make sure you tell them that you have already tried reinstalling the app.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[kikkodedo]

well, they didn't answer back, but with the last update everything went back to normality 🙂 thanks for the support

[MattSuda]

You're welcome