re-download offline music after iphone reboot

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re-download offline music after iphone reboot

therealsandeman
Newbie

Plan

Premium

Country

 

 

Device

(iPhone Xs)

Operating System

iOS 10

 

My Question or Issue

Why do i have to re-download all offline music when i have to reboot the iPhone.

This happened a few times while traveling.   No offline music on the spotify after a phone reboot.  This is very annoying.  A possible explanation or solution would be appreciated

 

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Re: re-download offline music after iphone reboot

Rock Star 17
Rock Star 17

Hey @therealsandeman, I'm here to help!

Sorry to hear this. I'd recommend a clean reinstall of the Spotify app. Please note that after reinstalling, you will have to download all of your saved songs (since you refreshed the app).

 

If the issue still happens after that, please let me know your iOS version and we'll go from there :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: re-download offline music after iphone reboot

Rock Star 17
Rock Star 17

Hey @therealsandeman, I'm here to help!

Sorry to hear this. I'd recommend a clean reinstall of the Spotify app. Please note that after reinstalling, you will have to download all of your saved songs (since you refreshed the app).

 

If the issue still happens after that, please let me know your iOS version and we'll go from there :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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