spotifuggle says i'm in the wrong country after six months

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spotifuggle says i'm in the wrong country after six months

chiaran19
Newbie

hello,

i know this topic was already discussed but i can't seem to find the solution to my problem anyway.

here is my tragedy: i tranfered to germany (from italy) in october2014, and i hadn't had any problem with spotify. it just worked without saying that i could use it just for 14 days. 

2 weeks ago i went back home in italy and it kept working. but it asked me to change my country settings because i wasn't in germany and i could change it.

now that i am back in germany it says i can't use it because the 14 days are gone and that i have to change the country setting.

now i'm asking myself why such a problem came up after 6 months? and obviously i can't go and change my profile country setting because they don't appear when i try to change it. it says that i have to go to my facebook profile to do it and anyway i can only change my birth date, email and gender.

i've already written to the account support (another thing i had to search for are the contacts, where are they exactly? but by now i'm starting to think i'm probably stupid or an idiot) and they sent me a noreply e-mail stating the reception of my message and that the support is going to keep in contact through twitter (that i don't have) and that i should write on their twitter for any other problem. so now i have to open a twitter account just solve a problem????? are you kidding me??? 

please help a poor idiot that doesn't even comprehend the existence of twitter!

thanks

chiara

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Re: spotifuggle says i'm in the wrong country after six months

MattSuda
Community Legend

Reply back to the support email and tell them you still need help. Someone should reply back and help within 24-48 hours.

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