spotify crashes immediately on iphone 5

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spotify crashes immediately on iphone 5

catemil
Newbie

Description

As soon as I click the Spotify app to open it, it shows a white screen for literally one second as if it's going to load but then it just closes. I tried clearing all my history etc, restarting the phone, then downloading Spotify again and it didn't work.

 

A more detailed description, using numbered steps

1. First I clicked the app

2. Then it opened onto a white screen for one second

3. Then it closed.

  

What I expected to happen

I expected to use Spotify.

 

What actually happened

It actually just crashed.

 

My iPad/iPhone model

iPhone 5

 

Device’s Operating System

6.1.2

 

Is your device jailbroken?

no

 

Approximately how many playlists do you have?

6 playlists, 3 synced for offline use (including my starred songs)

 

My mobile Spotify version

the most recent one.

 

My desktop Spotify version (if applicable)

0.8.5.1333

 

My provider and country

AT&T, US

 

My username

catemil

 

Do you have any screenshots you can attach to more clearly explain your issue?

nope

1 Reply
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Re: spotify crashes immediately on iphone 5

MichaelJerzak
Community Legend
Hey! Welcome to the community catemil! You need to contact customer service, for this is a huge problem, and link to this thread.
https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact
Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
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