spotify premium but unable to stream on my iphone

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spotify premium but unable to stream on my iphone

neotika
Casual Listener

 

Description

I can't play this playlist:

https://play.spotify.com/album/3PjxZp9vFPHXb7VtuTSEp5

on my mobile phone but I can play it on my desktop client in it's entirety. 

 

Searching around support forums, people have similar issues but involving local files. These are not local files. They were available via streaming on the spotify library.

 

I've been paying for spotify premium for a couple years now.

 

Things I've tried:

- restarting the spotify iOS app

- reinstalling the spotify iOS app

- logging in/out of the spotify iOS app

- setting the 'the playlist to offline mode on my desktop and on my phone so that they'd sync. they'd sync, but again, only 3 tracks.

 

 

A more detailed description, using numbered steps

1. I launched iOS spotify and waited for the playlistst to refresh

  

What I expected to happen

I expected to be able to play all 14 songs like on my desktop client

 

What actually happened

Only 3 songs are avaiilable.

 

My iPad/iPhone model

iphone 5

 

Device’s Operating System

7.0.4

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

over 100

 

My mobile Spotify version

.9.3.212

 

My desktop Spotify version (if applicable)

0.9.7.16.g4b197456

 

My provider and country

Verizon US

 

My username

neotika

 

Attached are screenshots of my iOS app and desktop client app.

 

 

Screen Shot 2014-02-03 at 2.56.29 AM.png
Photo Feb 03, 2 56 45 AM.png
2 Replies

Re: spotify premium but unable to stream on my iphone

Joe
Community Legend

This has me beat - that album is not available in any country at the moment. Are you sure the local file symbol doesn't appear to the right of the album name or that the tracks don't appear in the local files section of the desktop client?

Highlighted

Re: spotify premium but unable to stream on my iphone

neotika
Casual Listener

Yes I'm certain they aren't local files. Below is a local album (Gravity OST) vs This album screenshot from my desktop client. The local file icon is not there for the gatsby OST.

The files also don't show up under the local files listing.

 

Screen Shot 2014-02-03 at 3.08.28 PM.png
Screen Shot 2014-02-03 at 3.08.58 PM.png
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