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spotify tracks turned grey after listen to several songs

spotify tracks turned grey after listen to several songs

My Spotify tracks turned grey after listened to several songs, after that the app could not be used properly and I had to restart the app again

Plan

Premium

Country

Vietnam

Device

iPhone 7

Operating System

iOS 15.7.9

 

My Question or Issue

My Spotify tracks turned grey after listened to several songs, after that the app could not be used properly and I had to restart the app again

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Reply
1 Reply

Hey there @nguyenhoang5579

 

Thanks for getting in touch about this and welcome to the Community! 

 

Just to confirm, are you still experiencing this? If so, does this happen only on your phone or on other devices as well? We'd also like to know if the same happens while using a different internet connection. 

 

If this only happens on your phone, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. 

 

We'll be on the lookout for your reply.

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