spotify videos never working

[yolliec]

Plan

premium

Country

ireland

Device

iphone 7+ Macbook Air

Operating System

latest updates for apple products 

My Question or Issue

spotify videos has never worked for my account, even when they were first announced. many of my friends have the videos on their devices and i always wondered why i have none. if it’s a problem with my subscription plan i would like to know how to fix it, but if it’s a problem with my account i’d l’un to know how to fix that as well. many thanks

[Nico · Accepted solution]

Hey @yolliec! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

[yolliec]

wow thank you so much for your help. who knew that there was such a simple solution to my age old problem! once again thank you so much!!

[Nico]

@yolliec 

You're welcome! ^^

I'm glad the videos are working for you again.

Peace

[Johnnyjames]

Hi, I can seem to get videos to work on my android spotify app, I have gone to search, and browse all, there is no options for videos.

I have uninstalled and reinstalled the app.

Any help would be much appreciated 

Johnny