spotify won't work with restrictions

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spotify won't work with restrictions

WarriorWizard74
Regular
I don't allow my kids to have safari on their devices and spotify used to work fine. Now with the latest update, spotify won't work unless safari is enabled. Is there a way around this?? So frustrating!
6 Replies

Re: spotify won't work with restrictions

Rock Star 17
Rock Star 17

Hey @WarriorWizard74, I'll be happy to help.

 

To confirm, the Spotify app on your mobile device won't work unless the Safari app is open?

Keep me posted :) 

Billy-JRock Star 17
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Note: I'm not a Spotify employee.

Re: spotify won't work with restrictions

WarriorWizard74
Regular
Hi Billy-J, No. It won’t work as long as restrictions are enabled on the ipod.

Re: spotify won't work with restrictions

Rock Star 17
Rock Star 17

Hey @WarriorWizard74.

 

Thanks for the reply! 

Could you try a clean reinstall of the Spotify app? 

 

Let me know how this goes :)

Billy-JRock Star 17
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Note: I'm not a Spotify employee.

Re: spotify won't work with restrictions

WarriorWizard74
Regular

Hi Billy_J,

 

While the restrictions were not enabled on the ipod, (as that's the only way spotify is working right now) I deleted spotify and then reinstalled it.  It opened fine so I went in and turned on the restrictions.  As soon as I toggled the restrictions button, the spotify app disappeared off the ipod.  When I went to the app store to see if I could download it again, the download 'cloud' was greyed out like it wasn't an option.  If I tried to download it with restrictions on, it would say something like, "This app can not work with restrictions enabled."  I noticed that the ipod has a software update to do so I'll do that and then clean install spotify again.  I'll let you know how it goes.

Re: spotify won't work with restrictions

WarriorWizard74
Regular

No luck.  Spotify just won't work with restrictions enabled any longer.

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Re: spotify won't work with restrictions

Rock Star 17
Rock Star 17

Hey @WarriorWizard74.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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