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When ever i try to shuffle play on my iphone the song is selected but no music plays, no error messages or anything happens, just simply nothing happens. This happens when I am conncected and online.
Solved! Go to Solution.
Got it solved through Spotify's customer support, I think it's required you do a soft reset after reinstalling.
I made a video of the bug: https://www.youtube.com/watch?v=2Eimv0Mfaqg&feature=youtu.be
Note: Any offline playlists will need to be re-synced once reinstalled.
IPHONE/IPAD
Hey @chineseballer06
Have you tried reinstalling the Spotify app?
Yeah I have tried that several times now. It works perfectly fine on my Mac but not at all on my iphone.
I have got the same issue. My account works fine on desktop and it just doesn't work on my iPhone. I used to upgrade to Premium and I cancelled the subscription. Since then, my iPhone can no longer play any songs. Pls can anyone help.
Are you on the free plan, or the premium plan? Knowing that information will help troubleshoot this.
If you are on the free plan, it works differently in the iPhone app than it does on the desktop app.
To play music, you have to tap on the green "shuffle play" button at the top.
I got a very similar problem. I started with my premium account 5 years ago, two days ago my playlists disappeared on my iPhone 5s device, if I try to play some songs some of them will start playing and go "mute" at around 1'30" (nothing gets played, but the playback head keeps moving) and some songs won't even start playing. Desktop app works without any issue.
I have signed out, signed in again, deleted the application. Nothing seems to help, got the exact same problems again.
Please help
Got it solved through Spotify's customer support, I think it's required you do a soft reset after reinstalling.
I made a video of the bug: https://www.youtube.com/watch?v=2Eimv0Mfaqg&feature=youtu.be
Note: Any offline playlists will need to be re-synced once reinstalled.
IPHONE/IPAD
I have got exactly the same problem joveng, have tried uninstalling but nothing seems to help. I've got a premium account as well, but everytime I try to play a song the play-button changes in the II-button, but the dot on the timeline doesn't move at all and nothing else happens. Every now and then a song does start to play, but then around 1:30 it stops again. Anyone else got ideas?
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