when a song finishes playing the next one doesn't play even with spotify op

[alexmlv]

when a song finishes playing the next one doesn't play even with spotify open. I have to close and reopen spotify to play the next song, when I enter it seems to be bugged I already deleted the app many times but that error continues

[Vasil · Accepted solution]

Hey @alexmlv,

Sorry to see this has been happening to you!
Could you send us a link to a short video recording of the described behaviour so that we can get a closer look into this?
In the meantime, we'd also like to suggest a complete clean reinstall of the app as described here.
It will also remove any stored cache files, in case the error stems from them 🙂

We'll be on the lookout for your response.

[alexmlv]

https://drive.google.com/file/d/1Zkjl9MMpZ9n7kQWrDp47MApvOB3gF23M/view?usp=drivesdk

here is the video

[Yordan]

Hi @alexmlv!

Could you make it so that the video you provided is accessible by anyone with the link? Thanks!

For now, the described behavior seems related to this ongoing issue we're currently investigating, so feel free to check out the thread and Subscribe, so you don't miss out on any future updates. We'll keep everyone posted in there as soon as we have any news to share.

Cheers!

[alexmlv]

Ok, it's accessible

[AlejaR]

Hey @alexmlv,

Thanks for your reply and for making the video accessible.

In this case, we'd like to confirm, are you still noticing this behavior or is it fixed now? If you continue to have inconveniences, would you mind sending the exact Spotify version you are running?

We'd also suggest to log out and log in twice in a row onto your Spotify account. This could sound a little bit odd, but this way the system will force a resync of your account in general.
 

Keep us in the loop!