Announcements

Help Wizard

Step 1

NEXT STEP

when i play a song then lock screen or close spotify it now then fade the music out

Solved!

when i play a song then lock screen or close spotify it now then fade the music out

hey,

 

 

when i close spotify the music fades out the when i open it up again it starts. Very annoying also most of the album artwork has gone.

 

any insight into this problem would be gratefull.

 

thanks

 

Reply

Accepted Solutions
Marked as solution

Hi, how did you Rectify the issue? I have the same problem now. It was working fine yesterday and now it isn't. How can I fix it? If I reinstall app will I lose playlists?

View solution in original post

17 Replies

Hey Dougie, just to check - which iOS platform are you reporting this behaviour on? iPod Touch/iPhone or iPad?

 

We're still gathering as much feedback as we can about the iPad to address any post-launch issues.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

hey,

 

It is on the iPhone 4s i am experiencing this problem.

Ok, and which verison of the app? I'm assuming the latest (0.5.0)?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Hi Richard,

 

I have the same issue on my iPhone 4S.

 

Version 0.5.0.1651.gc221f863

 

Thanks for your help.

 

Vincent

yeah thats the version i have

Update: This issue now seems to be resolved. I didn't change anyhing on my side.

 

@ Dougie - what about you?

yes it has thaank you for your help!!

Good to hear things are working again for you guys. Keep us updated on how it all goes.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Marked as solution

Hi, how did you Rectify the issue? I have the same problem now. It was working fine yesterday and now it isn't. How can I fix it? If I reinstall app will I lose playlists?

The playlist data is all saved on our servers so you won't lose the tracks contained in them. If you've downloaded any for offline use you'll need to resync them after a reinstall though.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Hej, I have got the same problem right now with my iPhone 4 (IOS 5.1): the music fades when the screen locks or when I close spotify. I have spotify version 0.5.0.1651.gc221f863.   Regards, leifc

It works to just install the app and reinstall it, annoying having to resync but doesn't take too long

Try going in and out of "offline mode".

This sometimes happens to me and even though the music is playing, you can see the play icon instead if the pause icon. Pressing play again resolves it and then you can lock it without the music stopping.

To elaborate, this happens to me if I have been playing songs in Spotify, then I go into a different app. (so Spotify was in a "playing" state). When I go back into Spotify, it remembers that the music was playing and so it starts playing, but the icon shows "play" instead of "pause". When I lock the screen the music stops. When I unlock it, it starts again. The fix us to click on "play" again. Then when you lock the screen the music persists. Hope that is all clear?

Hey, I have a bit of a different issue. When I play music on my iPhone, and I get an incoming message, mail or something similar, the song fades the volume as the message sound comes. In normal cases, the volume goes back to where it was. I my case it often just stays at that lower volume. So I increse the sound. If I get a new incoming message, the volume will increase as much as it was lowered lats time, making the volume way to high if I already increased it. Any workaround on this?

That's not a response. What do I do? This is not the service I pay for.

Suggested posts