¿why cant I use the offline feature of the apple watch? it just doesn't show. My app is up to date.

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¿why cant I use the offline feature of the apple watch? it just doesn't show. My app is up to date.

mariofnajera
Visitor

Hey so... recently I saw that the apple watch is able to download music and use it offline, nevertheless, my iPhone app just doesn't shot the option to do so. I've made sure that it is up to date. I live in Guatemala and have premium. ¿Is this issue because of my location?

3 Replies

Ivan
Moderator
Moderator

Hey @mariofnajera

 

Thanks for searching for the answer you need here! 
 

We can confirm that the feature is available for the Apple Watch Series 3 or later. If you don't see it working properly we recommend running a clean reinstall of the Spotify app on your iPhone to make sure no corrupted data are causing the issue. 

 

In case this persists, make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
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beefqueen
Music Fan

Hi Ivan. Thanks for the reply. Does this mean that Spotify can confirm the feature has now been rolled out to all Premium subscribers? 

Ivan
Moderator
Moderator

Hey @beefqueen

 

Thanks for posting your question here. 

 

For now we can't confirm if the feature has already been rolled out to all users worldwide. If we have a look at this newsroom release from May 21, 2021 it says that it'll be rolled out to all users globally over the coming few weeks.

 

This means that the rollout might still be in progress, and the best way to keep track of when the feature becomes available is to keep your app updated to the latest version

 

The Community is here for you if there's anything else. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp
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