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Spotify Family not working!!

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I sent this question to support last week, but it remains silent there. Maybe there is someone here who can help?


I have a premium acount, bought a family package and sent an invitation to my daughter (she has a free acount now). 


When she accepts the invitation and cash it online I get the message: 'For some reason, the code can not be accepted. This could be because you are already Premium subscriber. It can also be a technical problem. Make sure you have entered the code correctly and contact our customer service team if the problem persists'. I tried everything several times, but can't solve the problem.


Can you help me with this?


All the best,



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