1. I want to change my premium account to a family account. There is no option, so I try to cancel my account before it renews tomorrow, and then start fresh with family account. I get to the last step in cancellation, where it asks me to authorise with Facebook. I do, and it returns me to an error page on Spotify - https://www.spotify.com/mt/account/subscription/premium/cancel/?error=1#_=_
The error is Oops! Something went wrong, please try again or check out our testing help area
I don't want my individual account to renew tomorrow and then have to pay 13 euros again to change it to a family account.
2. I typed out a long message to support about this, and when I click send, I get an error - email address is invalid. and all the fields have been wiped, so my message is lost. The email address is valid however (@hotmail.com)
3. I tried to purchase a Spotify gift card in December for a friend, and every time I tried to submit payment I got an error. I tried several times over the course of the day. Once I checked my spam, I discovered 2 emails, each with a voucher link - so it had charged me twice out of my many many attempts, and sent me 2 voucher emails. However it still didn't send to the recipient with the gift message I had entered.
I thought "ok, i'll just use the second voucher code myself, it'll save me paying next month". But when I tried to redeem the voucher, it tells me "not redeemable in your country". The same country I purchased it in..
I love Spotify as a service, but I'm really really frustrated now by the amount of error screens I'm seeing, by being double-charged and by having my subscription probably renewed tomorrow when I have tried several times now to cancel..
