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Double payment

suedberlin
Newbie

Hi, iam sry for my low english experience.

I have  a big Problem.

I have a premium account for 2 years, last year i changed my phone operator and got 1 year free premium account.

so i follow the instructions and changed it, but i dont start a new acc. The problem is, that spotify take every month the 9.99 euro and if look in my account, i can read the operator pay for me.

I wrote 3 messages to spotify 2 in english 1 in german, but i got no reaction.

now they took 120 euro for nothing.

can somebody help me?

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