Description

My spotify keeps staling when trying to get to playlists or play music. Freezes phone in sleep mode when I unplug headphones, overall unable to use the app.

What are the steps you took to get to the error/issue?

Sign on to Spotify, then select a playlist to listen to. I get the thinking green circle forever and then the phone freezes in sleep mode. Required a battery pull to use phone again. This happens 75% of the time when using the app

What I expected to happen

I expect to listen to my playlists when I would like and not have the app break my phone, especially since I pay for it!
 

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Galaxy s5

Device’s Operating System

Lollipop 5.0

What type of account do you have?

Premium

Space left on your device

2.14 GB

Space left on your SD card (if applicable)
3.61 GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

“No”

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

My mobile Spotify version

2.3.0.828

My mobile provider and country

Verizon 

My username

Doritoes4u

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Facebook login