Dear all,

I have a Philips SW700M (certified Spotify Connect speaker) and this has worked fine the last weeks with my iPhone and Laptop (via desktop).

Currently I have problems to play music from my iPhone via Spotify Connect on the speaker.

Spotify connect sees the speaker, tries to connect and even kicks out another user if present, but it will not play.

It shows that the Spotify Connect icon searching, but the icon doesn't become green.

Strange thing is that when I connect my laptop to the same network I have the same problem.

The system shows the Spotify Connect speaker, also tries to connect, but then the icon will not turn green.

Other spotify users (with their own account) in my home do not have any problem connecting to the speaker via Spotify Connect.

Therefore I wonder if something is wrong in my Spotify account?

Actions already done;

- Back to factory settings of the speaker

- Removed the iPhone app on my phone and reinstalled

Nothing of the above helped.

Does somebody have another idea?

Thanks for the help!

Kind regards,

Bas