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Who Me Too'd this topic

Can not Log in (Android and IOS)

Hi I can not log in to Spotify after installing the app.

 

To reproduce:

  1. Install Spotify
  2. Attempt to launch Spotify.
  3. Log in
  4. Write username and Password
  5. Press Log in
  6. Log in is not possible

System information:

 

Mobile (Android):

Modelnumber: LG-E460 (LG Optimus L7 II)

 

Software:

Android version: 4.1.2

Kernel version: 3.4.0 

Version number: JZO54K

Software version: E46010f-EUR-XX

Spotify Version: 2.6.0.813 (Last updated: 30.apr.2015)

Mobile operator: Telenor (Norway)

 

Mobile (IOS):

My iPad/iPhone model

Iphone 6

 

Device’s Operating System

IOS 8.3 (12F70

 

Is your device jailbroken?

No

 

My mobile Spotify version

3.0.0 (Updated 28.apr.2015)

  

My provider and country

Telenor 19.0 Norway

 

Modelnumber: MG472QN/A

 

Serialnumber: C39P3K2VG5MN

 

MODEMFIRMWARE: 2.23.03 

 

Ipad: (IOS)

 

My iPad/iPhone model

Ipad 3 Mini

 

Device’s Operating System

IOS 8.3 (12F69)

 

Is your device jailbroken?

No

 

My mobile Spotify version

3.0.0 (Updated 28.apr.2015)

  

My provider and country

Telenor 19.0 Norway

 

Modelnumber: MGJ22KN/A

 

Serialnumber: F4KPC0NEG5YH

 

MODEMFIRMWARE: 4.01.00

 

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This thread is also posted in Android: https://community.spotify.com/t5/Help-Android/Can-not-log-in-IOS-and-Android/m-p/1128220#M43066

Who Me Too'd this topic