Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
Moto G 4G (UK - tesco)
Android 4.4.4 moto stock
Spotify 2.7.0.883
Upon opening the app, I find my starred playlist is showing 0 songs (usually 85 songs). Pressing on playlist brings up the spinning green wheel. Clicking around on a few other playlists/playing some music/letting some time pass eventually allows me to access the starred playlist.
Solutions tried so far:-
Reinstall app/clear cache as per forum instructions.
Download playlist for offline play (still appears empty on app load)
Copied playlist contents into new playlist, empty starred playlist and copied music back into starred playlist.
A bit annoying as this is my most used playlist for quickly accessing music. I would use a new playlist but it wouldn't stick to the top of the playlist order. I seem to have had this bug for the last few versions of the app.
Any suggestions gratefully received.
sutty.