Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Student Discount charged me, didn't verify my info.

I went to renew my premium subscription to get the Student discount, and I entered my card and sent in the verification documents. The documents were rejected (I don't know why) and my discount never got verified. Spotify charged me 5.00$ on my credit card statement still, but I don't have premium. I have gotten no email receipt for the charge, and my account shows no record of it. I would just like the charge to be canceled or for my account to be verified. This is frustrating.
Who Me Too'd this topic