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Student Account Charged

So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I'm a "free" user.

 

I tried to contact Spotify support and they haven't answered in five days (I already replied to the noreply saying I need help). 

 

I'd rather not goto the bank and reverse this, but I'm so over this bs.

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