Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello,
since weeks i have a problem on my iPhone 6 with iOS 8.4 and the latest Spotify App.
Every Time i go to work i use Spotify and i only hear my offline Songs. i start wondering why it loads every cover again when i start the app First i thought it loads them from my Phone, after a few days i saw that spotify used about 100 MB per Day of my Cellular-Data even when i only listen to my offline Songs, the Problem was Spotify loads every Album-Cover from the Internet again and again and again.
I removed the app, restarted my phone and load the app again. i sync all my offline songs and i hear a song with the cover just loaded over the Internet. i Close the App compleatly and go to Airplane mode and play the same song again but now without cover. Its the same song i played just a few seconds ago! It dosen't matter if i use airplane mode or go offline-Mode in Spotify or forbid the App to Use Celluar, when Spotify is offline i don't have a single Album-Cover.
Its really anoying and i am pretty sure that in the older Version of the App the Covers where on the Phone and wasen't loaded from the Internet every time i use the App.
i like Spotify but that would be a reason for me to switch to Apple Music, i can't pay for Spotify and a 3GB Data-Volume so Spotify can Load the Covers every day.
I hope you can help me.