Hello,

Spotify continually deletes all my downloaded music or will not let me play downloaded music. I just got a new phone last week (LG G Vista) and downloaded all my music (1200 songs). I tried to play my downloaded music Friday but it said an Internet connection was needed. All my music showed the green downloaded icon- shouldn't that play offline? When I just looked at my music now, none of it appears downloaded and Spotify started downloading all 1200 songs again. I have searched high and low for an answer to this and can't get Spotify to stop this behavior. I have changed the quality of the music downloads and deleted the cache several times. I think I read another forum post where something had to be done on Spotify's side to fix this issue. Help!