Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi all,
I'm running Spotify on a Sony Xperia Z3 Compact with Android Lollipop.
For some reason, everytime an ad plays it comes on early, stopping my song early and sometimes halfway through.
I also have an issue where with the "watch now for 30 minutes of free listening" ad, after fumbling to get my phone out of my pocket, I open the app to find there is no watch or play button anywhere. Previously I hadn't minded watching them and it's only after stopping a subscription I'm having these issues (obviously).
Just wondering if anyone else had seen these issues and whether there's anything I can do.
Many thanks,
Lee