Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
I downloaded the songs my clicking make playlist availible offline. Green arrows appear everywhere. Once I disconnect all my internet functions it won't play. Also if I put the offline mode on before disconnecting the internet, the songs won't play.
What I've tried
-Deleting the cache
-Deleting all spotify related maps while phone was connected via USB
-With and without SD card inserted
-Motorola Moto G2
-64GB SD card (58GB free)
-More than 1GB free on my internal storage
-Spotify version: 126.96.36.1993
-Android version: 5.0.2
-System is up to date
As you can see all songs have a green arrow and when you play MOST OF THEM they won't start. Notice that I am in offline mode.