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Charged 4.99 but don't have the service

cyberpanda
Newbie
Hello, last night I was going to get premium using my nus card. after putting in my bank details and going through to the part in which you enter your nus card details I couldn't find my nus card. this morning I have found my nus card and tried to enter my bank details again and it's taken the 4.99 out of my bank already, I know this because I only had £5 in my bank account last night so the transaction failed this morning. I also haven't got my premium, any help?
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