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Offline content disappearing

Hi,

 

I am having a problem with all my offline content disappearing after a power down or reboot - Note 4

I am on Spotify premium.

I have tried deleting the cache, uninstalling, reseting the devices attached to my account (ipad, anroid phone and macbook)

I have tried a new micro SD card also.

I am below the 3,333 song limit and have over 1gb of free space on phone and card.

Anybody else having the same issue? Or can offer some help?

 

Thanks in advance Lee

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