Help Wizard

Step 1

NEXT STEP

Who Me Too'd this topic

webplayer loses connection and can't reconnect

i use the webplayer (logged in with a facebook account) in firefox v42 on a win7 home premium 64bit pc. my problem is that the player plays a song, sometimes 2, and then reports that it cannot connect to spotify. Unbenannt.PNG

i can then see how it skips through the rest of the songs in the playlist while i am unable to click anything. when i refresh the page i am able to play songs again for a couple of minutes before the error shows up again.

i have no problem with the webplayer on my laptop though (32bit vista, v42 firefox). the only difference to my pc is that i connect to the internet wirelessly and that i also have the desktop app installed.

 

does anybody have an idea what might be the problem and how i can fix it?

Who Me Too'd this topic