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Account not logging in app but works on website

Hello,

 

I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username and password. I am able to login to the website online with the new account password, but still not in the app. I'm 100% sure I'm using the same username and password combination. I reinstalled again, and it is still saying my "username and password is not correct (Error code 3)." Has anyone else had these problems? Any suggestions would be very appreciated.

 

Thank you,

Jen

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