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Payment method Issues. Unable to upgrade to family plan

I can't change my payment method, and I'm about to cancel my old credit card, but I want to continue with the service. So I need to know what am I supposed to do to be able to change my payment method. I have tried with two different credit cards and it says that it can't be done. 

I wanted to suscribe to de family plan, but I'm unable to do so for the same reasons. 

It is not a bank problem, I have talked to them, and I also was able to change my payment method on my Netflix account.

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