Up until this year I was paying for two Premium plans (one for me and one for my wife) both with my Visa credit card. Both accounts stopped working on 01/03/16, one year and one month after I signed up for Premium on 12/3/14.

I verified my card had plenty of available funds and that it hadn't expired, and I was sure it was fine because I also use this card for other bills and services which haven't been affected.

I contacted both support@spotify.com and premium@spotify.com and neither gave me any helpful feedback. In fact, they only seem to be sending automated responses that give me the same information I find online. So far, this is the only help that I've gotten in response to my support tickets:

1. Make sure your card hasn’t expired. 
   Did that.
2. Enable your card for online transactions (Verified by Mastercard for example).
   It is, and it had worked for Spotify Premium before.
3. The payment card’s country must match the country in your Spotify profile.
   It does.
4. The card must be open for foreign purchases.
   Yep. I've used it in Mexico before.
5. Some banks will require further security authentication, such as 3DSecure.
   I've never heard of this and it's not something that I can find on my card's website.
6. Try signing up for Premium in a different web browser. 
   I tried that, too.

I've since cancelled both of our Premium accounts and it's gone back to the free mode with ads. Since then I've tried re-purchasing Premium individually and also tried purchasingthe family plan for $14.99 and it keeps giving me the error message, "Oops, seems your card or payment provider is having a bad day." I've tried other cards now too, including a debit card, all giving me the same error message.

I'm desperately wanting to use Spotify Premium on moblie in my car again. Please, Spotify, why won't you take my money???