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No sound

I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and restarted...nothing. I can find absolutely nothing to help me in the Spotify community and troubleshooting tools.
Someone help, I've been a premium member forever and I'm ready to just leave and switch to something g else.
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Env: prod