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Cancelled Premium, but my credit card has been charged

Hi,

 

I took the one-month trial of the Premium account, and the week prior to renewal I cancelled it, as the Free account is OK for me.

 

Some days later I received a surprise email thanking for the renewal (?!?). I again canceled the renewal using the web (which BTW asks you a dozen confirmations in order to cancel the renewal), and again received the confirmation email (this day was the renewal day, so just on the limit).

 

Unless I get a clarification from Spotify in 24h, will kindly ask Amex to reject the billed amount.

Any mods here from Spotify to clarify my situation?

 

Regards,

Jorge

 

 

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