Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Dear Community,
maybe you can help me in this issue:
Until yesterday, I was a Premium Member and paid the monthly fee directly to Spotify via Credit Card.
As a new customer with my Mobile Phone Company - Hutchison Drei Austria GmbH - www.drei.at - they offered me 6 month free Premium and more importantly if I use Spotify and pay via my monthly phone bill - all the mobile downloads will be included, without any limit.
For this reason I carefully followed their detailed description on their webpage on how to change a current Premium account so that it runs via Drei.at. However, it did not work and I ended up with my cancelled Premium account, now on Free, AND their system saying that I succesfully signed up for Premium!
What happened next was like I expected: My phone company says "Everything correct with us, WE CANNOT HELP YOU. This is Spotify's business. It's their service"
And Spotify says the same, I think, because I cannot find a way to contact someone for troubleshooting and in this forum I found a similar case...
So, what to do?
Thanks,
Gunnar