Where is my money? I have been charged twice for the price of $5.35 for a student account that I have not accessed. It's been two days. Your company should have pepper who deal with these situations and correct them immediately. The only thing it seems you do well is take money, don't provide the said service from which you have taken money for and ignore the complaints from subscribers who clearly have issues. I want and expect my $10.70 refunded to me. Keep your premium subscription it's clearly not worth it. I haven't even received a receipt for the money you have taken. Thank God for bank statements. And no I don't have an alternate account. Get me my money!