Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I recently upgraded my Premium plan to Family Premium.
However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doesn't work, the Download toggle/button just don't appear.
The Account Overview for all of them shows that they're Premium Users and this issue just happens on PC or Mac, not on mobile. We've logged in and logged out, reinstalled the app but the problem doesn't get fixed.
Here some screenshot for you to see...
This is really upsetting because it worked fine with separate Premium accounts but now it's a mess!
