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I cannot re-add a member who was removed from my spotify family account

Newbie

Hi there,

 

A member of my family account was suddenly removed from it and she can no longer access her premium account. When I tried to invite her again by sending an invitation link, it didn't work. After she typed in the same address as me, the system said: "You can't joi this Premium for Family account. We couldn't confirm that you live in the same address as the main account holder." Why is that? 

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