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Cancel subscription for premium subscription when i don't have one

To whom it may concern,

 

I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription.  Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez@hotmail.com only.  As i do not know who I am communicating to on-line; I'm a bit leary of providing any other persoal details that would be required.

On another note it would be nice if there was a customer service line that could you could call to assist in these matters.

 

Thank you,

Neal

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