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To whom it may concern,
I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez@hotmail.com only. As i do not know who I am communicating to on-line; I'm a bit leary of providing any other persoal details that would be required.
On another note it would be nice if there was a customer service line that could you could call to assist in these matters.
Thank you,
Neal