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Stuck on Spotify logo SAMSUNG SMART TV

filipemelb1
Casual Listener

Hello,

 

This app worked fine on my TV for a while but now when I go onto it, it just freezes on a screen with the spotify logo and nothing loads. Have tried re-installing the app, resetting my UE48JU6000 to factory settings, rebooting TV, resetting Smart HUB settings too but still stuck on spotify logo.

 

Recently I contacted Spotify support to create a new account with the same username, my old account was created with facebook, everything was migrated to the new account and what I think its happening is that the app is still trying to log in to the old account but unfortunatly doesnt let me do anything, I cant log out or anything.

 

My TV firmware is up to date as well as spotify app.

 

thank you

 

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