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Hello,
Spotify mobile app on android desyncronizes my offline tracks every time my phone's battery dies. This by itself is a big problem but one I have dealt with so far by uninstalling/reinstalling.
However, after the last time this happened I have now reinstalled and cannot access any of my premium settings; all of the music quality options, for example, are greyed out.
I have already done the standard steps you suggest for every problem so please do not suggest I clear cache/reinstall/log out + back in as I have already done this.